Returns & Exchanges Policy

Luxury Living Group is committed to your absolute satisfaction; if you are not entirely pleased with your purchase, we offer a 30-day return window for items in their original, showroom-quality condition. Please note that custom-made furniture and bespoke upholstery are non-refundable once production has commenced.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team via the member portal or email to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

• 2.
  Prepare for Transit

  Carefully repackage your items in their original protective crates and packaging to ensure they remain undamaged during high-end freight transport.

• 3.
  Schedule White-Glove Pickup

  Once approved, our logistics partner will contact you to schedule a professional pickup time that fits your schedule, ensuring the item is handled with care.

• 4.
  Quality Inspection & Refund

  Upon arrival at our warehouse, our artisans will inspect the piece for quality assurance, after which your refund will be processed to your original payment method within 7-10 business days.