Frequently Asked Questions
Discover everything you need to know about our premium home collections and concierge services.
What defines the quality of Luxury Living Group furniture?
Our pieces are handcrafted by master artisans using premium materials, including top-grain leathers, sustainably sourced hardwoods, and high-grade Italian textiles, ensuring heirloom-quality durability.
Do you offer white-glove delivery services?
Yes, we provide complimentary white-glove delivery on all furniture orders. This includes professional in-home placement, assembly, and removal of all packaging materials.
Can I request custom finishes or upholstery for my order?
Absolutely. We offer bespoke customization options for most of our collections. Please contact our design consultants to explore our catalog of exclusive fabrics and finishes.
What is your return policy for luxury home goods?
We offer a 30-day return window for standard items in original condition. Please note that custom-made or 'bespoke' pieces are final sale and cannot be returned.
Do your products come with a warranty?
All Luxury Living Group furniture is backed by a limited 5-year structural warranty, covering manufacturing defects and ensuring your investment is protected.
How can I track the status of my international shipment?
Once your order departs our warehouse, you will receive a tracking number via email. For international logistics, our dedicated concierge team is available to provide real-time updates.